Acceptance
Accept a formal invitation to a social event
Accept a job offer
Accept a request to serve in an honorary position
Accept a resignation
Accept an honor
Accept an informal invitation to a social event
Accept an invitation to a business appointment
Accept an invitation to an event
Accept an invitation to speak or perform
Accept and express appreciation for a suggestion
Decline to accept a gift
Thank someone for accepting your advice or recommendation
Acceptance Letters
Accept a formal invitation to a social event
Accept a job offer
Accept a request to serve in an honorary position
Accept a resignation
Accept an honor
Accept an informal invitation to a social event
Accept an invitation to a business appointment
Accept an invitation to an event
Accept an invitation to speak or perform
Accept and express appreciation for a suggestion
Decline to accept a gift
Thank someone for accepting your advice or recommendation
Acknowledgment Letters
Acknowledge an order or subscription
Acknowledge payment of an overdue balance
Acknowledge the receipt of a report, letter or other
Acknowledge the receipt of a resume
Acknowledge the receipt of a suggestion from an employee
Acknowledge the return of an item for exchange, refund or credit
Advice Letters
Topics Related to Acknowledgment Letters
Business
Accept a request to serve in an honorary position Accept a resignation Accept and express appreciation for a suggestion Confirm an appointment, meeting, or interview Confirm miscellaneous business agreements Note the anniversary of a customer's company Write a letter on the anniversary of your companyConfirmation
Confirm an error, correction or revision Confirm an oral agreement Confirm a directive or decision Confirm that you have given authorization to someone Request confirmation of an authorization to take actionEmployees
Announce an employee's retirement Note the anniversary of an employee's serviceMiscellaneous
Respond positively to negative feedback Respond to rumors Write a letter acknowledging achievementsSocial Events
Accept a formal invitation to a social event Accept an informal invitation to a social event Accept an invitation to a business appointment
Ask for personal advice
Decline to give advice
Encourage an employee after a disappointment or a company setback
Encourage your reader to take advantage of a new opportunity
Encourage/motivate your reader to increase sales
Encourage/motivate your reader to keep up the good work
Give advice to subordinates
Give general advice
Give personal advice
Give professional advice
Offer a suggestion to a customer
Offer a suggestion to a subordinate
Thank someone for accepting your advice or recommendation
Thank someone for advice or a suggestion
Write a letter of encouragement/motivation
Announcement Letters
Business Announcement Letters
Announce a bad weather or civil emergency policy
Announce a budget surplus
Announce a business anniversary
Announce a change in policy or fee amount
Announce a company savings plan
Announce actions to be taken during a strike (management's announcement)
Announce a change in your company's name
Announce a change of business address
Announce a contest winner
Announce a drug testing program
Announce a hiring freeze
Announce a holiday closing
Announce a holiday work schedule
Announce a job-related party or retreat
Announce a job opening
Announce a layoff
Announce a new business location
Announce a new business, store, or branch office
Announce a new partner
Announce a routine meeting
Announce a special meeting
Announce an employee training session
Announce an employee's achievement
Announce an employee's retirement
Announce an imminent strike (labor's announcement)
Announce an office or store closing to employees
Announce bad news to employees
Inform employees of another's illness
Introduce a business or professional contact
Introduce someone to an organization or the community
Notify employees of a new policy or a change in an existing one
Welcome a new employee
Write a news release
Announce a broken engagement
Announce a change of address
Announce a class reunion
Announce a divorce
Announce an engagement in a newspaper
Announce an engagement in a personal letter
Announce an engagement with an invitation
Announce the birth or adoption of a baby (personal letter)
Announce the birth or adoption of a baby (public announcement)
Announce the death of a family member to other family members, close friends, and acquaintances
Announce the death of a family member, or write the obituary
Announce the death of an employee or an employee's relative
Announce the graduation of a son or daughter
Announce your own retirement
Announce a new product or service
Announce a price decrease
Announce a price increase
Announce a sales contest
Announce or introduce a new salesperson
Promote a product by announcing a special sale or complimentary gift
Application Letters
Apply for a visa to work or study in a foreign country
Apply for study in a foreign university
Apply for temporary employment in a foreign country
Request application materials for admission to college
Appointment Letters
Announce the appointment of an employee to a committee or position
Apologize for missing an appointment
Apologize for missing or being late to a meeting or appointment
Cancel or decline to schedule an appointment
Cancel or postpone an appointment
Confirm an appointment, meeting, or interview
Congratulate an employee, friend, or associate on an advancement or promotion
Congratulate an official on an appointment or on winning an election
Follow up after a sales appointment or telephone conversation
Grant an appointment
Schedule an appointment to interview a potential employee
Take the minutes of a meeting
Thank someone for an appointment, interview, or meeting
Write a news release
Appreciation Letters
Accept an Honor/Suggestion
Accept an honor
Accept and express appreciation for a suggestion
Business/Work
Accept a job offer
Accept an invitation to a business appointment
Acknowledge the receipt of a report, letter or other
Acknowledge the receipt of a resume
Congratulate someone on his or her retirement
Encourage/motivate your reader to increase sales
Relieve someone from delegated responsibilities because someone else will assume them
Thank a business for good service, low prices, or professional courtesies
Thank someone for an appointment, interview, or meeting
Thank someone for an award, bonus, or raise
Write a farewell letter to a person who is leaving employment
Write a farewell letter to a person who is retiring
Write a farewell letter to management, co-workers or clients
Civic Service
Thank a doctor or health care facility
Thank a religious leader
Customers
Express appreciation to long-term customers and those who pay their bills promptly
Follow up after a sale to thank the customer and offer service
Note the anniversary of a customer's company
Thank a customer for a payment
Thank a customer for purchasing a product or service
Thank a customer or client
Employee
Acknowledge the receipt of a suggestion from an employee
Announce the appointment of an employee to a committee or position
Congratulate an employee on the anniversary of his or her service
Compliment or praise an employee's family for their contribution to the employee's success
Compliment or praise an employee's work performance
Express appreciation to an employee
Note the anniversary of an employee's service
Thank a retiree for his or her service
Government/Political
Congratulate a politician on an election or on the passage of legislation
Express regret on the defeat of legislation or the loss of an election
Praise government officials or employees
Media
Compliment or praise the media, an author, or an editor
Thank someone for media exposure
Personal
Give personal compliments or praise
Positive Feedback
Reply positively to a suggestion
Respond positively to negative feedback
Respond to a complaint and treat it as valuable feedback
Praise
Compliment or praise a product or service supplier
Compliment or praise a program chairperson or planner
Compliment or praise a salesperson or a sales staff
Compliment or praise a speaker
Compliment or praise someone for an achievement
Compliment or praise the work of an employee from another firm
Congratulate someone on a speech or presentation
Service
Accept a request to serve in an honorary position
Thank someone for a favor
Thank someone for a gift
Thank someone for volunteer work
Thank someone for help or support
Thank someone for helping in your absence
Thank someone for hospitality
Thank someone for a philanthropic contribution
Write a letter to accompany a contribution to a good cause
Social Event
Accept a formal invitation to a social event
Accept an informal invitation to a social event
Thank someone for a pleasant occasion
Thank someone for visiting a place or attending an event
Sympathy
Send a gift with a sympathy letter
Thank someone for expressions of sympathy
Thank You
Thank someone for a compliment or praise
Thank someone for a job well done
Thank someone for a referral or recommendation
Thank someone for a reply or response
Thank someone for a speech or presentation
Thank someone for accepting your advice or recommendation
Thank someone for advice or a suggestion
Thank someone for an inquiry
Thank someone for information
Approval Letters
Approve a loan
Approve a proposal
Approve a request
Approve a vacation or leave of absence
Approve attendance at a conference or seminar
Approve payment or funding for expenses incurred
Endorse a proposal or report
Grant a promotion or raise
Grant approval for credit
Authorization Letters
Cancellation Letters
Announce a broken engagement
Announce a divorce
Cancel a membership or subscription
Cancel a rental contract
Cancel a reservation
Cancel a service contract
Cancel a wedding
Cancel an order
Cancel or decline to schedule an appointment
Cancel or postpone an appointment
Cancel or postpone an invitation
Cancel your own credit account
Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
Notify an insurance policyholder of a pending cancellation of the policy
Claim Letters
Approve payment or funding for expenses incurred
Complain about a faulty delivery or a shipping error
Complain about an unfair insurance payment or settlement
File a warranty claim
Make an insurance claim
Collection Letters
Collection Letters Set 1: Remind a customer that payment is past due
Collection Letters Set 2: Remind a customer that payment is past due
Collection Letters Set 3: Appeal to a customer's personal interests to pay an overdue bill
Collection Letters Set 4: Offer assistance to a customer having difficulty paying an overdue bill
Collection Letters Set 5: Demand payment on a delinquent account
Collection Letters Set 6: Announce your intention to take aggressive action against a customer for failing to make payment
Write a collection letter
Complaint Letters
Appeal to higher authorities when complaint letters don't work
Complain about a faulty delivery or a shipping error
Complain about receiving damaged goods
Complain about poor facilities or equipment
Complain about harassment
Complain to a neighbor or a landlord
Complain about an unfair insurance payment or settlement
Complain about community problems
Complain about a billing error
Complain about overdue work or poor workmanship
Complain about laws, policies, or inefficiencies
Complain about poor service or a faulty product
Complain about a delay in an order
Complain about a radio or television broadcast
Complain about an employee who has given poor or offensive service
Complain to a club or organization
Correct an official's mistake on your taxes
Delegate follow-up on a complaint from a customer
Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)
Disagree about benefits (social security, retirement, insurance, etc.)
Disagree with a bill, rent payment, or other financial issue
Disagree with a subordinate, a superior, or a person in authority
Dismiss an employee for poor performance or unacceptable behavior
Document employee reprimands
File a warranty claim
Make an insurance claim
Reprimand an employee for poor attendance or tardiness
Reprimand an employee for a breach of policy
Reprimand an employee for poor performance
Request correction of an error in a check
Request a retraction or correction from the media
Request correction of an error in a credit report
Request correction of a billing error
Request a refund or reimbursement
Respond to a complaint and treat it as valuable feedback
Respond to a complaint
Respond to a complaint of discrimination or sexual harassment
Respond to a complaint while admitting fault and making an adjustment
Respond to a false accusation from a government agency
Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
Respond to a complaint while avoiding or denying liability, but making an adjustment
Respond to a complaint, but needing more information
Warn a distributor under your supervision
Write a disagreement letter
Write a complaint letter to a superior
Write a complaint letter to a subordinate
Write a letter reprimanding tenants
Compliment Letters
Announce a contest winner
Compliment or praise a speaker
Compliment or praise an employee's family for their contribution to the employee's success
Compliment or praise an employee's work performance
Compliment or praise someone for an achievement
Compliment or praise the media, an author, or an editor
Compliment or praise the work of an employee from another firm
Give personal compliments or praise
Encourage an employee after a disappointment or a company setback
Endorse a political candidate
Endorse or nominate a candidate for an award
Motivate a sales force
Thank a business for good service, low prices, or professional courtesies
Thank a doctor or health care facility
Thank a religious leader
Thank someone for a compliment or praise
Thank someone for a job well done
Thank someone for volunteer work
Write a letter of encouragement/motivation
Write a letter to accompany a gift
Condolence Letters
Offer sympathy for a marriage separation or divorce
Offer sympathy for loss or damage caused by a theft, vandalism, or natural disaster
Offer sympathy for the death of a business associate
Offer sympathy for the death of a business associate's family member
Offer sympathy for the death of a child
Offer sympathy for the death of a friend or relative
Offer sympathy for the death of a person who has been ill
Offer sympathy for the loss of a job
Offer sympathy for the loss or death of a pet
Offer sympathy in a case of serious or terminal illness
Send a gift with a sympathy letter
Write a get-well message regarding an employee's or business associate's family member who is suffering from illness or injury
Write a get-well message to a child suffering from illness or injury
Write a get-well message to a friend or relative suffering from an illness or injury
Write a get-well message to a teacher suffering from illness or injury
Write a get-well message to an employee or business associate suffering from illness or injury
Confirmation Letters
Agreements/Authorizations
Confirm an oral agreement
Confirm that you have given authorization to someone
Request confirmation of an authorization to take action
Business/Work
Acknowledge the receipt of a report, letter or other
Confirm a directive or decision
Confirm a transfer, promotion, or relocation assignment
Confirm an appointment, meeting, or interview
Confirm miscellaneous business agreements
Confirm an order you have made
Confirm receipt of an order from a customer
Confirm the receipt of a resume, contract bid, or application (receiver's letter)
Follow up after a meeting to review decisions and assignments
Request confirmation of the receipt of a resume, contract bid, application, etc. (sender's letter)
Schedule an appointment to interview a potential employee
Miscellaneous
Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
Request confirmation of receipt of earlier mailings
Confirm an error correction or revision
Confirm the receipt of a package or other item(s)
Confirm the sending of a package or other item(s)
Social or Business Events
Confirm a guest's attendance at a conference or symposium (organizer's letter)
Confirm a speaker's or special guest's attendance
Confirm your own attendance as a speaker or special guest
Travel/Accommodations
Confirm a reservation or registration (organizer's or accommodation provider's letter)
Confirm a reservation or registration (traveler's letter)
Confirm travel arrangements (arranger's letter)
Confirm travel arrangements (traveler's letter)
Congratulation Letters
Congratulate a friend or associate on getting a new job
Congratulate a politician on an election or on the passage of legislation
Congratulate an employee on the anniversary of his or her service
Congratulate an employee, friend, or associate on an advancement or promotion
Congratulate an official on an appointment or on winning an election
Congratulate someone on a religious occasion
Congratulate someone on a speech or presentation
Congratulate someone on an achievement, an accomplishment, or on a job well done
Congratulate someone on his or her birthday
Congratulate someone on his or her engagement
Congratulate someone on his or her graduation
Congratulate someone on his or her retirement
Congratulate someone on his or her wedding or marriage
Congratulate someone on publishing a book or article
Congratulate someone on the anniversary of their marriage
Congratulate someone on the birth or adoption of a child
Congratulate someone on the opening of a new business, store, or office
Congratulate someone on winning a contract
Congratulate someone on winning an award or receiving a scholarship or other honor
Cover Letters
Respond to a job advertisement and request an interview
Respond to a request for your resume
Use networking in a job search
Write a cover letter to introduce a resume
Write a letter in a job search
Credit Letters
Cancel, Suspend, or Restrict a Credit Account
Announce punitive measures against a client's account
Cancel or withdraw a customer's credit account
Warn a customer about credit suspension or penalization
Miscellaneous
Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
Write a credit reference
Open a Credit Account
Extend an invitation to open an account
Offer the use of a charge account
Request a Loan or Credit
Approve a loan
Ask an applicant for credit to submit more information
Decline a request for credit
Grant approval for credit
Investigate an applicant's credit reference
Request an explanation for a denial of credit
Request an increased credit line
Request or apply for a credit account
Welcome a new account or an account reactivation
Request or Make Payment
Acknowledge payment of an overdue balance
Inform a customer of an incorrect payment amount and ask for the balance
Inform a customer of an overpayment
Inform a customer that the check you received was not signed or the payment was not in the envelope
Notify a creditor that you have stopped payment on a check
Notify a debtor of a returned check
Offer a discount for early payment on products or services
Promise a delayed payment to a creditor
Remind an organization member to pay a fee, duty, or pledge
Request payment of a personal loan
Send a late payment after a mutual agreement to do so
Suggest an alternative plan or schedule for payments
Transmit a payment
Delegation Letters
Authorize a study or report
Authorize medical treatment
Delegate a special project
Delegate follow-up on a complaint from a customer
Delegate new or additional duties
Delegate responsibilities for the period of your absence
Follow up after a meeting to review decisions and assignments
Relieve someone from delegated responsibilities because someone else will assume them
Directive Letters
Announce a holiday work schedule
Announce an employee training session
Delegate a special project
Delegate follow-up on a complaint from a customer
Delegate new or additional duties
Follow up after a meeting to review decisions and assignments
Issue directives concerning reports and paperwork
Issue directives concerning specific tasks
Issue directives concerning studies and investigations
Issue directives to adjust territories or structures
Issue directives to establish, change, or reaffirm policies
Issue directives to establish, change, or reaffirm procedures
Notify employees of a new policy or a change in an existing one
Disagreement Letters
Disagree about benefits (social security, retirement, insurance, etc.)
Disagree with a bill, rent payment, or other financial issue
Disagree with a subordinate, a superior, or a person in authority
Oppose legislation
Respond to a false accusation from a government agency
Write a disagreement letter
Dismissal Letters
Announce a layoff
Announce an office or store closing to employees
Dismiss an employee for poor performance or unacceptable behavior
Dismiss an employee for reasons beyond the employee's control
Reject or terminate a business relationship
Encouragement Letters
Advocate legislation
Encourage an employee after a disappointment or a company setback
Encourage/motivate your reader to increase sales
Encourage/motivate your reader to keep up the good work
Encourage your reader to take advantage of a new opportunity
Offer a suggestion to a religious leader
Offer a suggestion to a supplier or retailer
Recommend a course of action or support a decision or policy change
Sell a seminar or conference
Suggest a change in a contract or agreement
Write a letter of encouragement/motivation
Write a letter to persuade an editor or the public on an issue
Write a persuasive letter
Write a persuasive letter to a government official
Write a persuasive memo to an employee or colleague
Write an insurance sales letter
Endorsement Letters
Advocate legislation
Confirm a directive or decision
Confirm miscellaneous business agreements
Confirm that you have given authorization to someone
Endorse a political candidate
Endorse a proposal or report
Request an endorsement or testimonial
Request confirmation of an authorization to take action
Endorse or nominate a candidate for an award
Error Letters
If you have made an error:
Apologize for a defective, damaged, or incomplete product
Apologize for a missed deadline
Apologize for a shipping delay or error
Apologize for an invoice or billing error
Apologize for betrayed trust
Apologize for damaged property
Apologize for hurt feelings
Apologize for missing an appointment
Apologize for missing an event or for overlooking or forgetting someone
Apologize for missing or being late to a meeting or appointment
Apologize for offensive behavior
Apologize for poor or inadequate service
Apologize for providing incorrect or incomplete information
Apologize for sending a collection letter by mistake
Apologize for someone else (business)
Apologize for someone else (personal)
Apologize to an employee or employees
Correct your own error in a transaction
Explain an error you have made
Write a business apology
Write a personal apology
If someone else has made an error:
Complain about a billing error
Complain about a faulty delivery or a shipping error
Complain about an unfair insurance payment or settlement
Complain about poor facilities or equipment
Complain about poor service or a faulty product
Complain about receiving damaged goods
Confirm an error correction or revision
Correct a customer's error or assertion
Correct an error in a payment made or received
Correct an official's mistake on your taxes
Disagree about benefits (social security, retirement, insurance, etc.)
Disagree with a bill, rent payment, or other financial issue
Disagree with a subordinate, a superior, or a person in authority
Inform a customer that the check you received was not signed or the payment was not in the envelope
Inform customers of a misprint
Request correction of a billing error
Request correction of an error in a check
Request correction of an error in a credit report
Request correction of an insurance company's error
Write a disagreement letter
Farewell Letters
Announce an employee's retirement
Announce your own retirement
Resign from a job because of a personality clash or conflict of values
Resign from a job in which you are not valued or appreciated
Resign from a job when forced out under pressure
Resign for family or personal reasons
Resign for health reasons
Resign to take an early retirement
Resign to take another job
Write a farewell letter to a person who is leaving employment
Write a farewell letter to a person who is retiring
Write a farewell letter to management, co-workers or clients
Follow-Up Letters
Follow up after a meeting to review decisions and assignments
Follow up after a sale to thank the customer and offer service
Follow up after a sales appointment or telephone conversation
Follow up after a sales presentation or demonstration
Follow up after receiving no response to earlier correspondence
Follow up during a job search after a lapse of time
Follow up during a job search after a telephone contact
Follow up during a job search after an interview
Follow up on a sales interview, presentation, or exhibit
Follow up on a sales offer
Follow up with a reminder
Notify a customer that a shipment has been delayed or that merchandise ordered is not available
Notify a customer that you have shipped an order
Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
Schedule an appointment to interview a potential employee
Fundraising Letters
Decline a request for a donation
Extend an invitation to participate in or attend a fundraising event
Respond to a request for a donation or to a fundraising letter
Thank someone for a philanthropic contribution
Write a fundraising letter
Write a letter to accompany a contribution to a good cause
Write a persuasive letter that makes a charitable request
Get-Well Letters
Write a get-well message regarding an employee's or business associate's family member who is suffering from illness or injury
Write a get-well message to a child suffering from illness or injury
Write a get-well message to a friend or relative suffering from an illness or injury
Write a get-well message to a teacher suffering from illness or injury
Write a get-well message to an employee or business associate suffering from illness or injury
Gift Letters
Decline to accept a gift
Introduce gifts to customers and prospective customers
Send a gift with a sympathy letter
Thank someone for a gift
Write a letter to accompany a contribution to a good cause
Write a letter to accompany a gift
Goodwill Letters
Announcement
Announce a company savings plan
Announce an employee's achievement
Keep a customer up to date on progress
Write a letter on the anniversary of your company
Apology
Apologize for a defective, damaged, or incomplete product
Apologize for a late payment
Apologize for a missed deadline
Apologize for a shipping delay or error
Apologize for an invoice or billing error
Apologize for betrayed trust
Apologize for hurt feelings
Apologize for missing an appointment
Apologize for missing an event or for overlooking or forgetting someone
Apologize for missing or being late to a meeting or appointment
Apologize for offensive behavior
Apologize for poor or inadequate service
Apologize for providing incorrect or incomplete information
Apologize for someone else (business)
Apologize for someone else (personal)
Apologize to an employee or employees
Write a business apology
Write a personal apology
Appreciation
Express appreciation to an employee
Express appreciation to long-term customers and those who pay their bills promptly
Grant a promotion or raise
Write a letter acknowledging achievements
Congratulations
Congratulate an employee on the anniversary of his or her service
Congratulate an employee, friend, or associate on an advancement or promotion
Congratulate an official on an appointment or on winning an election
Congratulate someone on a religious occasion
Congratulate someone on a speech or presentation
Congratulate someone on an achievement, an accomplishment, or on a job well done
Congratulate someone on his or her birthday
Congratulate someone on his or her engagement
Congratulate someone on his or her graduation
Congratulate someone on his or her retirement
Congratulate someone on his or her wedding or marriage
Congratulate someone on publishing a book or article
Congratulate someone on the anniversary of their marriage
Congratulate someone on the birth or adoption of a child
Congratulate someone on the opening of a new business, store, or office
Congratulate someone on winning a contract
Congratulate someone on winning an award or receiving a scholarship or other honor
Farewells
Write a farewell letter to a person who is leaving employment
Write a farewell letter to a person who is retiring
Write a farewell letter to management, co-workers or clients
Sympathy/Get Well
Offer sympathy for a marriage separation or divorce
Offer sympathy for loss or damage caused by a theft, vandalism, or natural disaster
Offer sympathy for the death of a business associate
Offer sympathy for the death of a business associate's family member
Offer sympathy for the death of a child
Offer sympathy for the death of a friend or relative
Offer sympathy for the death of a person who has been ill
Offer sympathy for the loss of a job
Offer sympathy for the loss or death of a pet
Offer sympathy in a case of serious or terminal illness
Send a gift with a sympathy letter
Write a get-well message regarding an employee's or business associate's family member who is suffering from illness or injury
Write a get-well message to a child suffering from illness or injury
Write a get-well message to a friend or relative suffering from an illness or injury
Write a get-well message to a teacher suffering from illness or injury
Write a get-well message to an employee or business associate suffering from illness or injury
Thank You
Thank a business for good service, low prices, or professional courtesies
Thank a customer for purchasing a product or service
Thank a doctor or health care facility
Thank a religious leader
Thank a retiree for his or her service
Thank someone for a favor
Thank someone for a pleasant occasion
Thank someone for helping in your absence
Thank someone for hospitality
Thank someone for visiting a place or attending an event
Thank someone for volunteer work
Welcome
Welcome a new business to town
Welcome a new customer or client
Welcome a new employee
Welcome a new resident to the neighborhood
Welcome a new shareholder
Welcome a new student to school, class, or a training seminar
Welcome a potential customer or client to the area
Welcome a son-in-law or daughter-in-law into the family
Welcome someone into a group, association, religion, or club
Miscellaneous
Explain an error you have made
Extend holiday or winter season's greetings to employees, customers, and business associates
Extend holiday or winter season's greetings to friends
Extend Labor Day greetings to employees
Extend Mother's Day or Father's Day greetings (personal)
Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
Introduce gifts to customers and prospective customers
Invite or request suggestions from employees and customers
Note the anniversary of a customer's company
Note the anniversary of an employee's service
Offer voluntary services
Respond positively to negative feedback
Send a late payment after a mutual agreement to do so
Strengthen relationships with customers
Write a letter to accompany a contribution to a good cause
Write a letter to accompany a gift
Government Letters
Advocate legislation
Complain about laws, policies, or inefficiencies
Congratulate a politician on an election or on the passage of legislation
Express regret on the defeat of legislation or the loss of an election
Oppose legislation
Praise government officials or employees
Report required information to a government agency
Request government service or action
Request information from a government agency
Respond to a false accusation from a government agency
Write a persuasive letter to a government official
Holiday Letters
Announce a job-related party or retreat
Extend holiday or winter season's greetings to employees, customers, and business associates
Extend holiday or winter season's greetings to friends
Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
Extend invitations to winter holiday parties (business and personal)
Extend Labor Day greetings to employees
Extend Mother's Day or Father's Day greetings (personal)
Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
Inform/Notify Letters
Business/Work
Announce a budget surplus
Announce a business anniversary
Announce a change in your company's name
Announce a change of business address
Announce a company savings plan
Announce a hiring freeze
Announce a holiday closing
Announce a holiday work schedule
Announce a job opening
Announce a job-related party or retreat
Announce a layoff
Announce a new business, store, or branch office
Announce a new partner
Announce a new product or service
Announce a routine meeting
Announce a special meeting
Announce actions to be taken during a strike (management's announcement)
Announce an imminent strike (labor's announcement)
Announce punitive measures against a client's account
Approve a proposal
Approve a vacation or leave of absence
Approve attendance at a conference or seminar
Approve payment or funding for expenses incurred
Authorize work to be done
Cancel or decline to schedule an appointment
Cancel or postpone an appointment
Complain about poor service or a faulty product
Confirm a transfer, promotion, or relocation assignment
Confirm that you have given authorization to someone
Confirm the receipt of a resume, contract bid, or application (receiver's letter)
Confirm miscellaneous business agreements
Delegate a special project
Delegate new or additional duties
Delegate responsibilities for the period of your absence
Give advice to subordinates
Grant a promotion or raise
Introduce a product or service
Issue directives concerning specific tasks
Issue directives concerning studies and investigations
Issue directives concerning reports and paperwork
Issue directives to adjust territories or structures
Issue directives to establish, change or reaffirm policies
Issue directives to establish, change, or reaffirm procedures
Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
Request confirmation of an authorization to take action
Request confirmation of the receipt of a resume, contract bid, application, etc. (sender's letter)
Respond to a complaint
Respond to a request for your resume
Take the minutes of a meeting
Transmit informational or sales literature
Write a complaint letter to a subordinate
Write a complaint letter to a superior
Write a cover letter to introduce a resume
Civic/Government
Announce a bad weather or civil emergency policy
Complain about community problems
Correct an official's mistake on your taxes
Report required information to a government agency
Credit/Loan
Approve a loan
Cancel or withdraw a customer's credit account
Cancel your own credit account
Grant approval for credit
Notify a creditor that you have stopped payment on a check
Notify a debtor of a returned check
Write a credit reference
Customers
Correct a customer's error or assertion
Delegate follow-up on a complaint from a customer
Inform a customer of an incorrect payment amount and ask for the balance
Inform a customer of an overpayment
Inform customers of a misprint
Keep a customer up to date on progress
Notify a customer that a shipment has been delayed or that merchandise ordered is not available
Notify a customer that you have shipped an order
Employees
Announce an employee's achievement
Announce an employee training session
Announce an office or store closing to employees
Announce bad news to employees
Announce the appointment of an employee to a committee or position
Announce the death of an employee or an employee's relative
Complain about an employee who has given poor or offensive service
Dismiss an employee for poor performance or unacceptable behavior
Inform employees of another's illness
Introduce a new employee
Notify employees of a new policy or a change in an existing one
Miscellaneous
Announce a contest winner
Announce a drug testing program
Authorize a study or report
Authorize legal representation
Authorize medical treatment
Cancel a membership or subscription
Cancel a rental contract
Cancel a service contract
Complain about harassment
Complain to a club or organization
Complain about an unfair insurance payment or settlement
Confirm a guest's attendance at a conference or symposium (organizer's letter)
Confirm a directive or decision
Confirm an error correction or revision
Confirm the receipt of a package or other item(s)
Confirm the sending of a package or other item(s)
Correct an error in a payment made or received
Endorse a proposal or report
Explain an error you have made
File a warranty claim
Grant permission to use or publish materials
Make an insurance claim
Network by discussing publications or speeches
Offer voluntary services
Relieve someone from delegated responsibilities because someone else will assume them
Write a letter to persuade an editor or the public on an issue
Write a news release
Personal
Announce a broken engagement
Announce a change of address
Announce a class reunion
Announce a divorce
Announce an engagement in a newspaper
Announce an engagement in a personal letter
Announce an engagement with an invitation
Announce the birth or adoption of a baby (personal letter)
Announce the birth or adoption of a baby (public announcement)
Announce the death of a family member, or write the obituary
Announce the death of a family member to other family members, close friends, and acquaintances
Announce the graduation of a son or daughter
Announce your own retirement
Cancel a reservation
Cancel or postpone an invitation
Cancel a wedding
Confirm your own attendance as a speaker or special guest
Correct your own error in a transaction
Introduce a friend, an acquaintance, a relative, or yourself to someone in anticipation of a future meeting
Sales
Announce a price decrease
Announce a price increase
Announce a sales contest
Announce or introduce a new salesperson
Social Events/Travel
Confirm a reservation or registration (organizer's or accommodation provider's letter)
Confirm a reservation or registration (traveler's letter)
Confirm a speaker's or special guest's attendance
Confirm travel arrangements (arranger's letter)
Confirm travel arrangements (traveler's letter)
Inquiry Letters
Ask for personal advice
Answer a request for information on a product or service
Give general advice
Request a copy of an official document
Request a response to a survey or questionnaire
Request an explanation for a denial of credit
Request application materials for admission to college
Request confirmation of receipt of earlier mailings
Request estimates or bids
Request information
Request information about an applicant
Request information from a government agency
Request samples or information about products or services
Respond to an inquiry about products or services
Thank someone for an inquiry
Thank someone for information
Use networking in a job search
Write a letter in a job search
Introduction Letters
Business Introductions
Introduce a business or professional contact
Introduce a new employee
Introduce a product or service
Introduce gifts to customers and prospective customers
Introduce someone to an organization or the community
Welcome a new employee
Business Announcements
Announce a new business, store, or branch office
Announce a new partner
Announce a new product or service
Personal Introductions
Introduce a friend, an acquaintance, a relative, or yourself to someone in anticipation of a future meeting
Sales Introductions
Announce a new partner
Announce a new product or service
Announce or introduce a new salesperson
Introduce a catalog, brochure, or other sales literature
Introduce a product or service
Introduce gifts to customers and prospective customers
Invitation Letters
Extend an invitation
Extend a formal invitation
Extend an invitation for a job interview
Extend an invitation to a business social event
Extend an invitation to a personal social event
Extend an invitation to attend a trade show, seminar, or conference
Extend an invitation to join an organization
Extend an invitation to open an account
Extend an invitation to participate in or attend a fundraising event
Extend an invitation to speak or perform
Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
Extend invitations to winter holiday parties (business and personal)
Invite a customer to request a sample product or more information
Invite a prospective customer to a sales appointment, presentation, or demonstration
Accept an invitation
Accept a formal invitation to a social event
Accept a request to serve in an honorary position
Accept an informal invitation to a social event
Accept an invitation to a business appointment
Accept an invitation to an event
Accept an invitation to join an organization
Accept an invitation to speak or perform
Announce or cancel an invitation
Announce a broken engagement
Announce a business anniversary
Announce a class reunion
Announce a job-related party or retreat
Announce a routine meeting
Announce a special meeting
Announce an engagement in a personal letter
Announce an engagement with an invitation
Announce the graduation of a son or daughter
Cancel a wedding
Cancel or postpone an invitation
Confirm or decline an invitation
Confirm a guest's attendance at a conference or symposium (organizer's letter)
Confirm a speaker's or special guest's attendance
Confirm your own attendance as a speaker or special guest
Decline an invitation to an event
Decline an invitation to join an organization
Decline an invitation to speak or perform
Job Offer Letters
Accept a job offer
Acknowledge the receipt of a resume
Announce a job opening
Decline a job offer, promotion, or transfer
Decline a request for employment
Extend a job offer
Extend an invitation for a job interview
Follow up during a job search after a lapse of time
Follow up during a job search after a telephone contact
Follow up during a job search after an interview
Offer a sales position to someone who has not applied for employment
Respond to a job advertisement and request an interview
Respond to a job offer, negotiating a higher salary
Respond to a job offer, negotiating conditions
Respond to a request for your resume
Use networking in a job search
Write a cover letter to introduce a resume
Write a letter in a job search
Love Letters
Confessions of Love
I Love You
Lost Love
Miss You
Second Chances
Sorry
Thinking of You
Can we start over? (Let's see if the magic is still there.)
Dear Ex: Things turned out okay for everyone. (We're older now, but wiser.)
Goodbye forever (It's time to go our separate ways.)
Happy Anniversary! (Thanks for always being there!)
Has someone come between us? (I see the telltale signs.)
I love you. (Last night was unforgettable!)
I really miss you. (Please come home soon.)
I'd like to get to know you better. (Do you remember me?)
I'll do whatever it takes. (Just please come back.)
I'm falling for you. (We're made for each other!)
I'm glad we went out together. (I want to see you again.)
Let's part on good terms while we can. (It's time to go our separate ways.)
Please forgive me. (This relationship is worth saving!)
Sorry we didn't agree. (But can we kiss and make up?)
Sorry, this isn't working for me anymore. (We need to separate for a while.)
Tell me what I did wrong. (I know I can make it up to you.)
That was a stupid thing I said/did. (But I don't usually behave this way.)
Too many things have come between us. (Let's go back to the way we were.)
I want to spend the rest of my life with you. (My love is real and so is my commitment!)
We need to see a marriage counselor. (It's time we let someone come between us!)
We need to slow down. (I'm feeling a little crowded!)
We never really talk. (Tell me what you're thinking.)
We've come to a standstill. (Let's reconsider our goals.)
You mean everything to me. (You're my better half; we make each other whole!)
You really hurt me. (But tell me your side of it -- I'm listening!)
Order Letters
Acknowledge an order or subscription
Announce a new product or service
Cancel an order
Change an order
Complain about a delay in an order
Confirm an order you have made
Confirm receipt of an order from a customer
Confirm the receipt of a package or other item(s)
Confirm the sending of a package or other item(s)
Decline orders but offer an alternate or substitute item
Decline orders or requests for information
Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)
Introduce a catalog, brochure, or other sales literature
Introduce a product or service
Make a reservation
Notify a customer that a shipment has been delayed or that merchandise ordered is not available
Notify a customer that you have shipped an order
Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
Request a discount or a complimentary product or service
Request a rush order
Request additional money or information before you can fill an order
Request estimates or bids
Request information on a product or service
Respond to an inquiry about products or services
Solicit mail orders for your product
Thank a customer for a payment
Transmit a payment
Transmit a shipment of merchandise that a customer has purchased
Welcome a new account or an account reactivation
Persuasion Letters
Advocate legislation
Contact customers with inactive accounts for sales purposes
Encourage your reader to take advantage of a new opportunity
Encourage/motivate your reader to keep up the good work
Endorse a political candidate
Endorse or nominate a candidate for an award
Introduce a product or service
Invite a customer to request an example product or more information
Motivate a sales force
Offer a suggestion to a supplier or retailer
Oppose legislation
Promote a product by announcing a special sale or complimentary gift
Recommend a course of action or support a decision or policy change
Recommend a service or product
Recommend a teenager for a job (strong recommendation letter)
Request a raise or promotion
Request a retraction or correction from the media
Sell a seminar or conference
Suggest a change in a contract or agreement
Use a referral in a sales letter
Write a letter of encouragement/motivation
Write a letter to persuade an editor or the public on an issue
Write a persuasive letter that makes a charitable request
Write a persuasive letter to a government official
Write a persuasive letter
Write a persuasive memo to an employee or colleague
Write a weak recommendation for a job candidate
Write an insurance sales letter
Recommendation/Reference/Referral Letters
Advocate legislation
Decline to write a letter of recommendation
Endorse a political candidate
Endorse or nominate a candidate for an award
Recommend a course of action or support a decision or policy change
Recommend a service or product
Recommend a teenager for a job (strong recommendation letter)
Request information about an applicant
Request that someone write a letter of recommendation in your behalf
Thank someone for accepting your advice or recommendation
Thank someone for a referral or recommendation
Thank someone for writing a reference or recommendation for you
Use a referral in a sales letter
Write a credit reference
Write a recommendation or a reference about someone
Write a weak recommendation for a job candidate
Refusal Letters
Cancel or decline to schedule an appointment
Decline a job offer, promotion, or transfer
Decline a request for a claim or adjustment
Decline a request for credit
Decline a request for a donation
Decline a request for employment
Decline to accept a gift
Decline to give advice
Decline orders but offer an alternate or substitute item
Decline orders or requests for information
Decline an invitation to an event
Decline an invitation to join an organization
Decline an invitation to speak or perform
Decline to write a letter of recommendation
Deny an expected or hoped-for promotion or raise
Reject a bid or proposal
Reject or terminate a business relationship
Reply negatively to a suggestion
Turn down a customer's or employee's suggestion
Write a refusal
Reprimand Letters
Document employee reprimands
Give a warning to an employee
Reprimand an employee for a breach of policy
Reprimand an employee for poor attendance or tardiness
Reprimand an employee for poor performance
Warn a customer about credit suspension or penalization
Warn a distributor under your supervision
Write a letter reprimanding tenants
Request Letters
Request
Business/Work
Request a change in a contract or agreement
Request a copy of an official document
Request a raise or promotion
Request a response to a survey or questionnaire
Request an endorsement or testimonial
Request assistance or cooperation from someone in another firm
Request confirmation of an authorization to take action
Credit Line
Request an explanation for a denial of credit
Request an increased credit line
Request correction of an error in a credit report
Request or apply for a credit account
Information
Request information
Request information about an applicant
Request information from a government agency
Request information on a product or service
Sales
Request a discount or a complimentary product or service
Request a refund or reimbursement
Request correction of a billing error
Request samples or information about products or services
Service
Request a favor
Request an individual to volunteer services
Request government service or action
Miscellaneous
Request a retraction or correction from the media
Request application materials for admission to college
Request confirmation of receipt of earlier mailings
Request correction of an error in a check
Request correction of an insurance company's error
Request estimates or bids
Request payment of a personal loan
Request permission to use another's materials
Request that someone write a letter of recommendation in your behalf
Reservation Letters
Cancel a reservation
Confirm a reservation or registration (organizer's or accommodation provider's letter)
Confirm a reservation or registration (traveler's letter)
Confirm travel arrangements (arranger's letter)
Confirm travel arrangements (traveler's letter)
Make a reservation
Resignation Letters
Accept a resignation
Announce an employee's retirement
Announce your own retirement
Resign from a job in which you are not valued or appreciated
Resign from a job because of a personality clash or conflict of values
Resign from a job when forced out under pressure
Resign for family or personal reasons
Resign for health reasons
Resign to take an early retirement
Resign to take another job
Response Letters
Respond to a Complaint
Respond to a complaint of discrimination or sexual harassment
Respond to a complaint while admitting fault and making an adjustment
Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
Respond to a complaint while avoiding or denying liability, but making an adjustment
Respond to a complaint, but needing more information
Respond to a complaint
Respond to a Job Offer
Respond to a job offer, negotiating a higher salary
Respond to a job offer, negotiating conditions
Respond to Feedback
Respond positively to negative feedback
Respond to a complaint and treat it as valuable feedback
Miscellaneous Response-Letter Topics
Respond to a false accusation from a government agency
Respond to a request for a donation or to a fundraising letter
Respond to a request or application for additional training
Respond to a sales rejection
Respond to an inquiry about products or services
Respond to rumors
Sales Letters
Announce a sales contest
Contact customers with inactive accounts for sales purposes
Extend an invitation to attend a trade show, seminar, or conference
Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
Follow up after a sale to thank the customer and offer service
Follow up after a sales appointment or telephone conversation
Follow up after a sales presentation or demonstration
Follow up on a sales interview, presentation, or exhibit
Follow up on a sales offer
Introduce a catalog, brochure, or other sales literature
Introduce a product or service
Introduce gifts to customers and prospective customers
Invite a customer to request a sample product or more information
Invite a prospective customer to a sales appointment, presentation, or demonstration
Motivate a sales force
Offer a discount for early payment on products or services
Promote a product by announcing a special sale or complimentary gift
Resell to long-time customers
Respond to a sales rejection
Respond to an inquiry about products or services
Sell a seminar or conference
Solicit mail orders for your product
Strengthen relationships with customers
Welcome a new account or an account reactivation
Welcome a new customer or client
Welcome a potential customer or client to the area
Write a sales letter
Write an insurance sales letter
Social Event Letters
Suggestion Letters
Accept and express appreciation for a suggestion
Acknowledge the receipt of a suggestion from an employee
Advocate legislation
Ask for personal advice
Decline to give advice
Encourage your reader to take advantage of a new opportunity
Encourage/motivate your reader to keep up the good work
Endorse a political candidate
Endorse or nominate a candidate for an award
Give advice to subordinates
Give general advice
Give personal advice
Give professional advice
Invite or request suggestions from employees and customers
Offer a suggestion
Offer a suggestion to a customer
Offer a suggestion to a religious leader
Offer a suggestion to a subordinate
Offer a suggestion to a superior
Offer a suggestion to a supplier or retailer
Reply negatively to a suggestion
Reply positively to a suggestion
Suggest a change in a contract or agreement
Suggest an alternative plan or schedule for payments
Thank someone for advice or a suggestion
Turn down a customer's or employee's suggestion
Sympathy Letters
Announce bad news to employees
Announce the death of a family member, or write the obituary
Announce the death of a family member to other family members, close friends, and acquaintances
Announce the death of an employee or an employee's relative
Encourage an employee after a disappointment or a company setback
Express regret on the defeat of legislation or the loss of an election
Inform employees of another's illness
Offer sympathy for a marriage separation or divorce
Offer sympathy for loss or damage caused by a theft, vandalism, or natural disaster
Offer sympathy for the death of a business associate
Offer sympathy for the death of a business associate's family member
Offer sympathy for the death of a child
Offer sympathy for the death of a friend or relative
Offer sympathy for the death of a person who has been ill
Offer sympathy for the loss of a job
Offer sympathy for the loss or death of a pet
Offer sympathy in a case of serious or terminal illness
Send a gift with a sympathy letter
Thank someone for expressions of sympathy
Write a get-well message regarding an employee's or business associate's family member who is suffering from illness or injury
Write a get-well message to a child suffering from illness or injury
Write a get-well message to a friend or relative suffering from an illness or injury
Write a get-well message to an employee or business associate suffering from illness or injury
Thank-You Letters
Thank a customer or client
Thank a customer for a payment
Thank someone for a compliment or praise
Thank someone for a favor
Thank someone for a gift
Thank someone for a job well done
Thank someone for a philanthropic contribution
Thank someone for a pleasant occasion
Thank someone for a referral or recommendation
Thank someone for a reply or response
Thank someone for a speech or presentation
Thank someone for accepting your advice or recommendation
Thank someone for advice or a suggestion
Thank someone for an appointment, interview, or meeting
Thank someone for an award, bonus, or raise
Thank someone for an inquiry
Thank someone for expressions of sympathy
Thank someone for goods or materials received
Thank someone for help or support
Thank someone for hospitality
Thank someone for information
Thank someone for media exposure
Thank someone for visiting a place or attending an event
Thank a business for good service, low prices, or professional courtesies
Thank a customer for purchasing a product or service
Thank a doctor or health care facility
Thank a religious leader
Thank a retiree for his or her service
Thank someone for helping in your absence
Thank someone for volunteer work
Thank someone for writing a reference or recommendation for you
Transmittal Letters
Transmit a bid, proposal, or quotation
Transmit a contract
Transmit a document for review, correction, or other action
Transmit a fax
Transmit a manuscript to be considered for publication
Transmit a payment
Transmit a progress report, an analytical study, a formal report, or a manuscript for use within an organization
Transmit a shipment of merchandise that a customer has purchased
Transmit an advertising copy to a magazine or other media
Transmit equipment or supplies that a company employee has requested
Transmit informational or sales literature
Welcome Letters
Announce a new business, store, or branch office
Announce a new partner
Announce or introduce a new salesperson
Welcome a new account or an account reactivation
Welcome a new business to town
Welcome a new customer or client
Welcome a new employee
Welcome a new shareholder
Welcome a new student to school, class, or a training seminar
Welcome a son-in-law or daughter-in-law into the family
Welcome a potential customer or client to the area
Welcome someone into a group, association, religion, or club