Example Letter #1
Thank you for your suggestion on how to make our deliveries more efficient. I agree that we should begin using an electronic scheduling system. It is apparent that you have thought a lot about implementing such a system, and I would like to talk with you about it. I have forwarded this message to my secretary who will call you for an appointment.
Thanks again for your message. The ideas and suggestions of innovative, thinking people are always welcome.
Example Letter #2
Thank you for your letter suggesting improvements and additions to our monthly catalog. This is exactly the kind of input we need to better serve our members' needs. I am sending your comments directly to the department manager. We welcome your involvement and will certainly consider implementing your ideas in future publications.
The Doe Company is committed to providing members with the services they need to make shopping by mail easy and worthwhile. As members continue to express their preferences, we will be able to respond with expanded and improved services.
Example Letter #3
Thank you for your excellent suggestions regarding the layout of the parking lot. Indeed, the lot is in need of repainting, and I want you to meet with the parking lot people to discuss your plan before they repaint over the old lines. Such thoughtful suggestions from our employees are the basis of most of our growth. Please feel free to submit any reasonable suggestion to the suggestion box, and thank you again.
Example Letter #4
Thank you for your candor in suggesting that we investigate our banker's record. We have done so, and we found that, while he has done nothing criminal, our money will be better off under someone else's more watchful eye. Good suggestions around here do not go unrewarded. I have enclosed a modest Suggestion Award bonus to help keep those creative thoughts flowing. Accept it with our thanks.
Example Letter #5
Thank you for your letter to Mr. Doe regarding your observations and suggestions. Mr. Doe appreciates your comments and has asked me to respond on his behalf.
Your ideas for (list ideas) are very much appreciated. Our development team welcomes unsolicited recommendations such as yours. We discover many of our most popular features are a result of comments from our customers. We are always grateful to hear from you and encourage you to pass along your thoughts.
Your patronage and continuing goodwill are very important to us. We look forward to serving your future needs.
Write Your Letter Step-by-Step
Express thanks while mentioning the specific advice or suggestion you received.
Comment on why you value the advice or suggestion.
Explain how you will implement the suggestion or why you will not implement it at this time, or that you will give it further consideration.
Express appreciation and communicate an openness to receiving other good ideas.