Contact Customers With Inactive Accounts For Sales Purposes • Letter Templates and Guide

How to write this letter:

1Express appreciation for past business.
2State that your reason for writing is to regain the customer's business. Ask why he or she no longer requests your services. If you are aware of an offense, this is a good time to apologize.
3Invite the customer to reply.
4Give a sales pitch. If necessary, introduce any new brochures or other information that the customer may not have seen.

Tips

If a customer has discontinued doing business with you, this letter may help you reactivate the account. If you know you are at fault, an apology may be in order. If you don't know the reason the customer has discontinued doing business with you, this letter can respectfully probe for that information. The tone should remain positive and sincere throughout.

Example Letter #1

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We value all our business relationships with customers. We have especially enjoyed supplying your paper needs for the last five years. You understand, then, why we are concerned that you have not placed an order for the last six months. If we have offended you in any way, we sincerely apologize and want to regain your good will. We would appreciate knowing how to serve you better.

We have enclosed brochures of our new fall products. Since we have served you for such a long time, we can offer you prices that compare favorably with the prices on your previous contract. We are confident that both our new and standard products can meet your needs in every way. We hope to hear from you.

Example Letter #2

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Last year was a great year for us. Why? Because we had the privilege of filling several large orders for you. We have not heard from you for several months, so it seems that you have forgotten us. Did we do something to offend you? Or have you been so busy that you inadvertently overlooked your need to reorder?

Providing excellent service to our customers is very important to us. Since we would hate to lose you as one of our most outstanding customers, reestablishing our rewarding business relationship is top priority. Is there a time that I might meet with you to discuss your concerns? Please call me at 555-5555, and I will find a time that is convenient for you.

Were you aware that last year several of our products won awards for quality and affordability? And that we have a new line of cleaning products that is environmentally friendly, yet powerful? Please take a moment to reconsider whether you want to miss out on the quality products we can provide at such a nominal cost.

Example Letter #3

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Over the years you have been a loyal Doe customer, and we have enjoyed meeting your office-supply needs. However, we have not received an order from you in over three months, and we are concerned. Is there any way we can improve our service to you? We are aware that during the trucking strike, many of our customers could not get their orders filled quickly. Since then we have taken steps to ensure that every Doe customer receives prompt, reliable service. Will you please let me know if we can do anything to win you back? I have enclosed a copy of our new fall catalog. Call me personally at 555-5555 if I can help.

Write Your Letter Step-by-Step

1

Express appreciation for past business.

Example Sentences

Example Phrases

2

State that your reason for writing is to regain the customer's business. Ask why he or she no longer requests your services. If you are aware of an offense, this is a good time to apologize.

Example Sentences

Example Phrases

3

Invite the customer to reply.

Example Sentences

Example Phrases

4

Give a sales pitch. If necessary, introduce any new brochures or other information that the customer may not have seen.

Example Sentences

Example Phrases