Complain About Poor Service or a Faulty Product

Sample Letter #1

Last September we purchased one of your five-gallon water distillers from your Springfield distributor, John Doe. We find now that the holding chamber has a leak where the stainless steel sections come together, and it loses water almost as fast as it distills it.

Since John Doe has moved to another state, I turn to you to honor the lifetime guarantee on this unit. I am returning this part of the distiller for a replacement. Enclosed is a copy of the warranty and my registration number. I understand that I incur no costs with this exchange. I appreciate your service.

Sample Letter #2

I have not yet received the refund of $226.98 you promised to send me two weeks ago for the faulty lawn mower. I trust this delay is just an oversight, but I need the refund immediately so I can purchase another machine.

To refresh your memory of the details of my case, I have enclosed copies of my sales receipt and the warranty card. I look forward to receiving the check soon. I need the money by next Monday.

Sample Letter #3

The CV joint you recently installed has gone bad in less than two weeks. Since I travel extensively for my work, I need that joint repaired as soon as possible. Your service manager insisted that next Friday is the earliest he can schedule the work. Given that I waited three weeks last time only to have a bad part installed, I think that scheduling the repair work within the next two days is reasonable. I trust that you will agree. I'll call this afternoon to verify the time. Thank you.

Related Articles

Related Resources

Still can't find the right words for your complaint letter?

4,001 Business, Sales & Personal Letters

You will with our 500 letter-writing tutorials!

  1. Find the complaint letter that fits your needs and copy it directly into Microsoft Word or your favorite word processor.
  2. Or let our 500 letter-writing tutorials guide you step-by-step through the writing process, suggesting sample phrases and sentences for each writing step. In minutes, you can write an effective complaint letter.
  3. Print your complaint letter and send it!

Try our letter-template software risk free when you buy at

If after 30 days you are not satisfied, return it for a full refund



Easy Letters

$19.99 / Download


3,001 Business & Sales Letters

3,001 Business & Sales Letters

$29.99 / Download


1 $19.99 value free with purchase of our software for Windows (not Macintosh)

2 Free with purchase of our software for Windows (not Macintosh)