Acknowledge Payment of an Overdue Balance
Letter #1
We've received your payment of $[amount] (check #[check number]) for account #[account number]. Thank you for resolving your overdue balance. A friendly reminder: to avoid late fees in the future, your payments are due by the [due date].
We appreciate your continued business and are happy to answer any questions you may have about our services. Feel free to call us toll-free at [phone number] or visit our website ([website link]) for more information.
Letter #2
Thank you for your recent payment of $[amount]. Your credit line has been reinstated. As a reminder, future payments are due by the 15th of each month to avoid any restrictions on your account.
We value your business and are here to help! If you have any questions or concerns, please don't hesitate to contact us.
Letter #3
Your payment of $[amount] has been received, and your credit privileges have been restored. To keep your account in good standing, remember to make your payments by the 15th of each month. We understand that things can slip through the cracks sometimes, so feel free to set up automatic payments to ensure timely payments and avoid future late fees.
We appreciate your business and are committed to providing a smooth and convenient experience. Let us know if there's anything else we can assist you with today.
Letter #4
Thank you for your payment of $[amount] on your account with [Your Company Name]. Your current balance is $[balance], and your available credit line is $[available credit]. Moving forward, to avoid late fees, kindly ensure your payments reach us by the 1st of each month.
We're here to help! Our customer service department is available at 555-5555 if you have any questions or need further assistance.
How to Write this Acknowledgment Letter: Expert Tips and Guidelines
Send this letter only when the customer requests an acknowledgment of payment or if you feel it is important to clear the slate or ease the customer's mind. Focus on thanking the customer for resolving the issue and providing helpful information for the future. Highlight specific details like payment amount, check number, and due dates. Provide details about avoiding late fees and offered additional resources. Consider adding a call to action in some letters, depending on the context. For example, you could mention setting up automatic payments.
Steps
- Express satisfaction that the customer has made the payment.
- Explain the restored status of the account and remind the customer of the terms of future credit.
- Express confidence and a desire for a continuing relationship.
Write Your acknowledgment in Minutes: Easy Step-by-Step Guide with Sample Sentences and Phrases
1 Express satisfaction that the customer has made the payment.
Sample Sentences for Step 1
- Thank you for your payment. We credited your account on May 6.
- Thank you for your check covering the overdue balance on your account.
- We are pleased to acknowledge receipt of your payment on your account.
- This is to acknowledge that we have received full payment of your account.
- We have credited your account with $91.60, leaving a zero balance.
Key Phrases for Step 1
- am glad to acknowledge
- am pleased to acknowledge
- as you requested
- for the check in the amount of
- for your payment
- for paying the overdue balance of
- have credited your account with
- in the amount of
- in today's mail
- in full payment of
- leaving a balance of
- on your account
- received your check for
- received your check on
- thank you for
- that we have received
- the receipt of
- want to thank you for
- was credited to your account on
- which was credited to your account
- wish to acknowledge
- your payment of
- your recent payment
2 Explain the restored status of the account and remind the customer of the terms of future credit.
Sample Sentences for Step 2
- We have removed all restrictions on your account.
- Because of your history of on-time payments, we have waived the penalty charge. In the future, however, we will be obliged to charge a penalty to overdue accounts.
- As you requested, your credit with us is now reinstated. In order to maintain a line of credit, customers need to make their monthly payments by the date shown on each billing.
- Please ignore our letter of May 16, denying you further credit purchases. To help us avoid such steps in the future, please be sure to make your payment by the 7th of each month.
- To avoid additional penalties, please adhere to the payment schedule in your contract.
Key Phrases for Step 2
- are pleased to continue our credit arrangement
- by the date shown on each bill
- have waived the penalty charge
- have removed all restrictions
- have reinstated the credit line
- is again available to you
- make each month's payment by
- may avoid problems in the future by
- payment is due on the first of the month
- payment must be received in our office by
- payment is due upon receipt of the bill
- payment is due when you receive the bill
- please ignore our letter of
- please review the credit agreement
- please adhere to the payment schedule
- please make your payment by
- terms are stated in detail
- the enclosed copy of our agreement
- to maintain this line of credit
- to avoid such steps in the future
- to avoid additional penalties
- will charge a penalty to overdue accounts
- your credit is reinstated
3 Express confidence and a desire for a continuing relationship.
Sample Sentences for Step 3
- We appreciate your patronage and look forward to serving you in the future.
- If you have further questions, please call us. We value our association with you.
- We trust that we can avoid this difficulty in the future and hope to be able to serve your needs for years to come.
- Thank you for your cooperation. We are pleased to serve you.
- We trust we have clarified the conditions of the sale and look forward to our future association with you.
Key Phrases for Step 3
- appreciate your patronage
- appreciate receiving your payment
- are pleased to be of service
- happy to be of assistance
- hope to be able to
- if there is anything we can do to
- if you have further questions
- if you would like any further clarification
- look forward to
- please let us know
- please call us
- thank you for your cooperation
- to assist you in the future
- to our future dealings
- to assisting you in the future
- to serving you again
- to serve you in the future
- trust that we can avoid future difficulties
- value our association with you
- will be delighted to
- will be happy to
